Service Policy

  • Contract. Happy Tails Dog Training, LLC, also called “HAPPY TAILS,” agrees to provide, and OWNER agrees to pay for, training for PET according to the following terms. This represents the complete agreement of the parties and supersedes any prior negotiations. It may only be modified in writing signed by HAPPY TAILS and OWNER. This contract shall be governed by Michigan law and OWNER consents to jurisdiction in any court of HAPPY TAILS’ choosing in Kent County, Michigan.
  • Training Package. HAPPY TAILS agrees to provide Training Sessions to PET to be scheduled at times mutually convenient to HAPPY TAILS and OWNER. All Training Sessions must be completed on or before the Expiration Date identified below. Any Training Sessions not completed on or before the Expiration Date will be forfeited and the fees for them non‐refundable.
  • Payment. Owner agrees that all fees and charges for Training Sessions must be paid in readily available funds (including cash or money order) in advance and are non‐refundable.
  • Scheduling.
    • Private Sessions: The scheduling of all Training Sessions is subject to the availability and discretion of HAPPY TAILS. Cancellation of a Training session by OWNER will result in the OWNER forfeiting the Training Session. If HAPPY TAILS cancels an appointment, the OWNER may reschedule the appointment at any mutually agreeable time before the Expiration Date for no additional fee. Training sessions cancelled by OWNER that not completed before the Expiration Date may be rescheduled for an additional fee of $75 per session.
    • Group Classes Failure by the OWNER to attend class for any reason shall result in the forfeiture of the class session. If HAPPY TAILS cancels class, the class may be rescheduled at the discretion of HAPPY TAILS. The scheduling of all Training Sessions is subject to the availability and discretion of HAPPY TAILS.
  • Content of Training Sessions. All Training Sessions will be conducted by HAPPY TAILS staff in their sole judgment and discretion. Although a written course outline will be provided, OWNER acknowledges and agrees that training PET is dependent on the unique circumstances of the PET. HAPPY TAILS may diverge in its training from the course outline at HAPPY TAILS’ sole judgment and discretion. OWNER agrees to cooperate with all instructions of HAPPY TAILS in and out of Training Sessions, including follow‐up exercises with PET outside of the Training Sessions. Failure of OWNER to comply with this Agreement or any HAPPY TAILS instruction is grounds for HAPPY TAILS to immediately cancel the Training Session and cancel all future training services, and OWNER will forfeit the fees for that Training Session and all other unused Training Sessions. Successful training is a result of establishing good patterns and correcting negative behavior, and is dependent on follow up outside of Training Sessions with the level of obedience established in Training Sessions. Results are varied and affected by numerous factors beyond the control of HAPPY TAILS. OWNER acknowledges that HAPPY TAILS does not and cannot guarantee the success of any training.
  • Reservation of Right to Refuse Training. HAPPY TAILS reserves the right for any reason or no reason at all to terminate its training services at any time.
  • Equipment and Training Area.
    • Private Training Sessions: in the event sessions are held at the OWNER’s home, OWNER agrees to provide adequate and safe area to conduct training as instructed by HAPPY TAILS. OWNER further agrees to provide suitable and safe equipment as requested by HAPPY TAILS. OWNER represents and warrants that it maintains adequate insurance, including liability and property damage coverage. Failure by OWNER to provide space and equipment as required by HAPPY TAILS will justify cancellation of training services. HAPPY TAILS may demand that persons other than OWNER be removed from the training area.
    • Group Classes: will be held at the location(s) specified on the HAPPY TAILS website and/or the Class Registration Form. OWNER agrees to provide suitable and safe equipment as requested by HAPPY TAILS. OWNER represents and warrants that it maintains adequate insurance, including liability and property damage coverage. Failure by OWNER to provide equipment as required by HAPPY TAILS will justify cancellation of training services. HAPPY TAILS may demand that persons other than OWNER be removed from the training area.
  • Behavior. Physical abuse or unsportsmanlike behavior by OWNER is not tolerated. Failure to comply will result in OWNER forfeiting all fees and all Training Sessions.
  • Photographic and Written Media Release. HAPPY TAILS occasionally uses photographs, video and/or lesson and training experiences of students and animals for advertising and/or training purposes. Written media may include but is not limited to internet blogs, brochures, and other publications. By signing this Agreement OWNER agrees and consents to use of its image and likeness of that of its animal by HAPPY TAILS.
  • Responsibility and Release. All instruction and training is provided at OWNER’s risk. HAPPY TAILS is not responsible for any injury or damage to any person, animal, or property. Further, other than the gross negligence or intentional actions of HAPPY TAILS, HAPPY TAILS is not responsible for any actions of OWNER, PET, or other persons or animals. OWNER releases HAPPY TAILS from all liability for injury or damage to persons, animals, or property.
  • Indemnification. OWNER, jointly and severally, shall pay, reimburse, indemnify, defend, and hold harmless HAPPY TAILS and its members, employees, agents, successors, and permitted assigns from and against any and all claims, suits, actions, assessments, losses, diminution in value, liabilities, taxes, fines, penalties, damages, costs, and expenses (including reasonable legal fees), or any other threat or claim in connection with or resulting from actions of the PET or otherwise relating to the training provided pursuant to this Agreement, except for damages determined by a court to have been caused by HAPPY TAILS’ gross negligence or intentional unlawful behavior.
  • PET Condition. OWNER represents to HAPPY TAILS that PET is current on all vaccinations and that PET has not been exposed to rabies, distemper, or other disease within the last thirty days. OWNER also represents that PET has not harmed or shown aggressive or threatening behavior towards any person or animal. OWNER also promises to immediately notify HAPPY TAILS if any of these conditions changes. Such a change in condition will justify HAPPY TAILS discontinuing training service.